Data & Privacy

This policy applies on and from 25 May 2018.

Keeping your data safe
At CounterRoast we are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This policy sets out in detail what data we collect, the purposes for which we process your personal data, who we share it with and everything else we think it's important for you to know.

What data do we collect and where from?
We collect some data directly from you when you purchase products from us. This data includes the following

• your full name;
• your email address;
• your gender (if you choose to provide it); and
• your postcode and address (if you choose to provide them).

What do we use your data for?
It is important that you understand how and why we use the personal data that we collect about you. By ordering through this website, your email address will automatically be added to our marketing list.  We use this list for marketing and advertising purposes. For more information on the ways in which we do this, please see below.

How do we use your data for marketing and advertising purposes? 

Email marketing: We will use your email address to send you email marketing (including updates, information about new products, rewards and competitions).

You can opt out of receiving marketing emails at any time by either following the instructions to unsubscribe in any of our email marketing communications or by emailing remove@counterroast.co.uk with the subject title "Unsubscribe". It may take up to 48 hours for your change in preference to take effect and the change will not affect any marketing emails which have already been scheduled to be sent in the future.

Who do we share your data with?
We do need to share your personal data with some third parties in some circumstances. This includes where we use third party suppliers to perform various services for us. The third party suppliers we share your personal data with are as follows:

• third party service providers who help us to manage our website and online shop.

Other than above, we will also share your personal data with third parties where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party.