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Full Terms & Conditions are available on the online shop.
The highlights below have been provided for information only and should not be relied upon.
All CounterRoast coffee, whether beans or ground, is best brewed within six months of displayed "Birthday" date.
Decaffeinated coffee may still contain traces of caffeine.
An order can only be cancelled if it has not yet been dispatched. If you do wish to cancel an order, it is crucial that you contact us by phone as soon as possible as orders are typically made up and dispatched the same day that they are received. Note that if the coffee has been ground cancellation is not possible.
Coffee is categorised as a food and cannot be returned unless there has been an error on our part. Examples of errors include coffee different from the order or failure to grind coffee when so requested or ground when whole beans was requested. In such cases, we will pay for the goods to be returned and a substitute sent. In all cases, contact us before you return the item.
As per the Alternative Dispute Resolutions 2015, consumers wishing to do so, should refer to the list of relevant alternative dispute resolution ("ADR") provider entities at http://ec.europa.eu/consumers/odr/
All deliveries within the UK will be by 2nd class post unless stated otherwise.
Coffee beans and ground coffee are zero-rated foodstuffs and accordingly no VAT is charged.
The Réveillez Blend is a dark roast that is smooth with a full body and excellent aroma. It makes a sensational espresso but is also sufficiently versatile to stand out very boldly under French press preparation.
09:30 - 15:30
But get in touch if you're travelling from far to pop in as we might be out delivering CounterRoast coffee-ness to the World!